Frequently Asked Questions About Getting Started With Your New Digger Or Loader 

1. Are the diggers in stock?

We have changing stock at the factory all the time, if you’re looking for an in-stock model, email us at office@diggerking.com.au or give us a call on 1300 676 996 and we can let you know which sizes we have in stock ready to go.

2. Do you have a showroom I can come to see the diggers?

Our factory and display is 103-109 Quarry Road, South Murwillumbah NSW.  We are open Mon-Fri 8-4pm and can often organise a viewing Saturday mornings by prior arrangement.  Delivery Australia wide from our factory is super easy, we offer delivery for all of our packages, including machine and trailer.

You are welcome to come and have a look at our machines in person.  A lot of our customers fly interstate, fly into the Gold Coast airport and drive 20 minutes south to Murwillumbah – a very straight forward route and a nice way to spend a weekend on the Gold Coast whilst being productive for work!  Fly on the Friday after work, pre organise to view the machines on the Saturday morning, spend the weekend and fly home Sunday in time for work.  

3. How long will it take for delivery?

Delivery is always fairly fast, this does depend on your physical location and the model and package you order.

All our machines are tested and have an extensive pre delivery check completed prior to shipping to ensure your machine is delivered in top working order.  Our factory is only able to produce a certain number of trailers each day, plus registration of these trailers, and we use specialised transport to get your order to you, so there are a few variables in there that will affect your delivery timeframe. 

For an accurate ETA, please drop us an email at office@diggerking.com.au or call us on 1300 676 996, we can let you know what we have available and when we can book it onto the specialised truck for delivery. 

Want to see more of how our delivery works, click here

4. Can I pick it up myself?

Yes, many people collect their digger package directly from our factory, 103-109 Quarry Road, South Murwillumbah NSW.   

You’re more than welcome to pick up your package yourself and get a run down of the machine face to face.  We are open Mon- Fri 8-4pm.

5. Where do you deliver to?

Delivery is simple and easy, no matter where you’re located in Australia.  We only use select carriers that have specialised trucks set up to allow unloading without the need of a forklift. 

Please send us an email at office@diggerking.com.au or give us a call to discuss delivery options for your address.

Want to see more of how our delivery works, click here

6. What is the delivery cost?

Delivery cost varies with location, though we have a cost effective solution via the fleet of specialist trucks.  Please give us a call and we are able to provide pricing for your digger package and delivery over the phone.

7. How much deposit do I have to pay?

In most cases, no deposit is required if you are financing your package. If you are paying directly up front, we take a small deposit to prepare your order, then when your machine is ready to send, you pay the balance. 

For more information about the steps to finance, please click here

8. How long does finance take?

Finance is simple, straightforward, takes a few minutes over the phone and you will generally get your approval very quickly once you submit your documents.  We use specialised finance brokers to take care of the finance for our customers, they are experienced with dealing with our products, which makes the process quick and easy. 

For more information about the steps to finance, please click here

9. What attachments can I get?

We have a range of attachments that come as standard in the packages with the machines, we also have a wide range of optional attachments you can add onto your package as an extra, including augers, rock breakers, trencher, log grab etc. 

Full list of excavator attachments

Full list of loader attachments 

10. I want one of the combo packages but can I change a few things?

Sure, we can mix and match what machines you need in the combo, for example some customers need the larger excavator but only the 15 hp loader, or already have an excavator and trailer and just need the truck and loader.  Email us at office@diggerking.com.au or give us a call on 1300 676 996 and we can customise the package for you to include only what you need.

If you have a question that you can’t see here, please give us a call on 1300 676 996 and we will be happy to go through any questions you might have.